MAURITIUS HOTEL OUTLOOK 2017-2020 BY PwC Comments Off on MAURITIUS HOTEL OUTLOOK 2017-2020 BY PwC 3746

In its 7th Edition, PwC’s team of hotel specialists provide an unbiased overview of how the hotel industry in South Africa, Nigeria, Mauritius, Kenya and Tanzania is expected to develop over the coming years. It details the key trends observed and discusses the challenges facing the sector as well as considering its future prospects. The Outlook also includes PwC’s view on the hotel industry for two emerging markets.

Olivier Rey, PwC Mauritius Hospitality Industry Group Leader, says: “2016 was a good year for the Mauritian hospitality industry with tourist arrivals on the rise, leading to higher occupancy levels and better room rates in hotels. The three and four stars segments have been the main beneficiaries of this growth whilst the five stars hotels have returned to growth through their average daily rates”.

 Local hotel groups need to challenge themselves to provide a different experience to meet higher expectations – Olivier Rey

  • Arrivals from Europe increased 16.3% in 2016
  • The number of tourist arrivals to Mauritius increased by 10.8% in 2016
  • The Mauritian market is becoming more competitive owing to the arrival of online platform AirBnB
  • Hotel room revenue in Mauritius increased by 15.3% in 2016 and benefited from double-digit growth in foreign visitors
  • Hotel room revenue is projected to grow at 6.2% compounded annually to 2021
Hotel accommodation:

The number of tourist arrivals to Mauritius increased by 10.8% in 2016, matching the gain in 2015 and significantly exceeding growth rates over the 2010-14 period.

Mauritius has benefited from an increase in direct flights and government investment in tourism. Mauritius also has a healthy and stable economy, a strong infrastructure and low inflation. In the World Bank 2016 Ease of Doing Business Report, Mauritius was ranked first in Africa.

We expect an improving global economy to help sustain tourism to Mauritius and project global real GDP to rise at a 2.9% compound annual rate. Consumer price inflation is low in Mauritius at only 1.0% in 2016. Inflation is expected to pick up a bit in the next few years, but it will remain low at 1.6% compounded annually through 2021. Meanwhile, the Mauritian economy will continue to expand, growing at a projected 3.9% compound annual rate, slightly better than the 3.7% increase in 2016.

Conclusion:

The hotel market in each country is affected by both the local and global economy, with some countries being more dependent on foreign visitors than others. The growth forecast is therefore dependent on how well both the local and global economy performs and grows over the next five years, as well as other factors.

Further Hospitality Readings: www.pwc.com/hospitality

Source – https://www.pwc.com/mu/en/about-us/press-room/hotels-outlook-2017.html

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Hospitality.mu
Mauritius B2B Hospitality magazine, a quarterly publication and blog for the industry professionals. Want to reach the hospitality decision makers in Mauritius/Rodrigues? Contact us +230 57 94 64 37 or info@hospitality.mu

BEST WISHES FOR 2019 0 600

Dear Advertisers and Subscribers,

It is with great pleasure that we share with you this last edition for 2018.

Click here to read our last edition for 2018.

In this edition we are privileged to introduce you to the latest Hotel Brands, C-Resorts from Constance and SALT from LUX Resorts. Mr Piers Schmidt, Founder of the advisory firm Luxury Branding shares what it takes to create, launch and build a hotel brand in this competitive industry. Chef Jordi Vila describes his journey from helping out in family restaurants in Barcelona to becoming Executive Chef at Constance Lemuria, on the island of Praslin, Seychelles. And more…

Unfortunately the recently appointed publishing team to manage our magazines did not manage to deliver the previous edition Sep/Oct/Nov in time and we had to terminate their contract. We thank all the contributors, advertisers and subscribers for their patience and understanding.

Because of this delay, we postponed the main prize (Rodrigues Trip) Lucky Draw to Dec 2019 as we were not able to publish an additional magazine and best market the lucky draw 2018.

The winner for this 2018 edition is Mr Stephane Mathieu who wins a Nespresso Machine from our partner Scott.mu and a Rs10,000 voucher from MariDeal.mu. Congratulation to him and thank you for supporting our magazine.

On a more positive note we wish to welcome onboard our new Editorial Assistant Ms Anishta Ruggoo who has shared her enthusiasm and interest in working with both our magazines. She has proven to be the right team member and addition to the team:

Founder/Editorial – Sebastien Staub (Homes.mu & SmartMedia.Agency)

Art Director – Mike Muraz (Mataora.com)

Assistant Editorial – Anishta Ruggoo

We now all look forward to distributing this 2nd edition to all Hospitality players around Mauritius starting with posting the magazine to all 110 Hotels CEO’s, Head Chefs, Brand & Purchasing Managers as well as to all the corporates of the featured hotels this 2nd edition. As well as our key strategic distribution partners:

  • LUX Cafes
  • La Maison Du Gourmet
  • L’Epicerie Shops and
  • The Gourmet Emporium to name a few.

Our mission is to become the leading B2B Hospitality magazine sharing the latest news, events and trends and which will cater for local and international advertisers.

Thank you all again for the support and best wishes for 2019.

Sebastien Staub

Founder & Editor in Chief

THE MEGA TRENDS OF HOSPITALITY Comments Off on THE MEGA TRENDS OF HOSPITALITY 2024

The world of hotel management has evolved at tremendous pace over recent years, largely driven by technologies.

In simple words these three technologies have single handedly been the enablers and disruptors.

a) The Cloud

b) Social Media

c) The Mobile Revolution

Platforms have made a logical inroad with the creation of sophisticated infrastructures, networks and connections & integrations. These elements are driving the entire industry to re-invent itself. We have seen the emergence of new distribution patterns and options. The surge of OTAs and the loss of market share from intermediary agents and tour operators, whilst direct reservations become increasingly important and strategized by hotel companies.

Social media also play an increasingly important role in driving sales, whilst hotel reputation management has become a key success component. This has given rise to innovative hotel management structures in this 21st century, and these have become totally ‘Guest-Centric’. In other words, it’s all market driven in real time, and guests dictate how quickly these changes are adopted by hotels. Failing to identify these fundamentals will likely drive hotels out of their markets.

The four phases of the hotel management cycle, as we see them at Hospitality Plus are simplified as being –

a) Pre-Booking

b) Reservation

c) In House Operations

d) Post Stay

They need managing distinctly.

So where do we see the hospitality management market going next?

As digital breakthrough speeds up, and we get compelled into implementing complex to manage hospitality solutions, it will become increasingly important to harness people around corporate objectives, corporate culture and the whole digitalization process. No single service will work in isolation, and technologies will continue being ‘people’ driven, demanding more self service solutions.

At Hospitality Plus we have gambled on a few predictions to support our strategies.

These are, in our independent view;

  1. More guest centric solutions and services to enable growth in peer to peer demand. We have gone from a B2B, to a B2C to a P2P environment, and hotels must embrace these changes.
  2. The surge in artificial inteligence have linked customer relationship management tools and yield management solutions. This delivers unprecedented marketing data. The shift from Big Data to Precision Data may even re-invent our industry.
  3. Content management must evolve and be updated continuously. Live videos and up to date photos, often guest generated and loaded, will be the trend. Obviously firewalls exist and will be applied.
  4. We are already seeing a surge in “data security – compliance – anti-intrusion” protection standards globally. These may impair on how we do business in our hospitality environment.
  5. We have moved into a ‘mobile first’ environment and seen the growth of social media influence. These have given rise to other phenomenon in our environment. Hotel reputation management in real time. Reputation impacts severely on rate plans and booking conversions. Guests do not want to be mixed with, or to be perceived as being part of bad reputation organisations. Another branding head ache!
  6. Technologies have also given rise to what we call ‘crowdsourcing – crowd sales’. Again, this is still poorly understood by the industry. Social media and mobile-data communication drives this growth. Its impacts are not properly measured yet. However hotels are warned.
  7. Hospitality ‘Block Chains’ are seeing the day. Stakeholders are being pulled onto inter-connected supply chains.
  8. Enabled by digital solutions and the cloud, more training and perhaps more business process outsourcing will become the norm.
  9. Change management has become the only ‘constant’ and this will likely drive more staff turnover and burnouts.
  10. The race for “more for less” will grow, complemented with additional pressures from open source financial markets.In a transparent world we can no longer afford to operate in isolation.

System talk to each other, and we are likely to see the emergence of growing networks with ‘value exchange protocols’.

Supply chains will become managed by artificial intelligence and the human role will evolve but remain in control.

Mass collaboration with infinite reproducibility will become the norm, and the hotel industry will not be excluded from this disruptive environment.

Who would have thought that the world’s largest taxi company owns no vehicles (Uber)?
Who would have predicted that the world’s most popular media owner creates no content (Facebook)?
Unreal it may be, but the world’s largest retailer owns no inventory (Alibaba).
Closer to our turf, who would have thought that the world’s largest accommodation provider owns no real estate (Airbnb)?

The management of hotels will be: Reinvented, Simplified and Outsourced in many ways.

Revenue & yield management will be automated with AI.

Reservation platforms will manage distribution and many other operational departments will work with third party support.

Hotels will be owned by investment funds and administered by asset managers, who will perhaps engage with multiple specialists to manage their assets.

Hotel management structures and control will evolve.

Blockchain-Digital enablers will continue changing our world.

They are not disruptive technologies as many may think. They are foundation technologies that will create fresh opportunities for hotels.

Make no mistake, the business of hotel management has evolved, but the basic principles of guest satisfaction remain unchanged.

Together, lets embrace these opportunities !

Author: Philip Taylor CEO

Hospitality-Plus.Travel