MAURITIUS HOTEL OUTLOOK 2017-2020 BY PwC Comments Off on MAURITIUS HOTEL OUTLOOK 2017-2020 BY PwC 2849

In its 7th Edition, PwC’s team of hotel specialists provide an unbiased overview of how the hotel industry in South Africa, Nigeria, Mauritius, Kenya and Tanzania is expected to develop over the coming years. It details the key trends observed and discusses the challenges facing the sector as well as considering its future prospects. The Outlook also includes PwC’s view on the hotel industry for two emerging markets.

Olivier Rey, PwC Mauritius Hospitality Industry Group Leader, says: “2016 was a good year for the Mauritian hospitality industry with tourist arrivals on the rise, leading to higher occupancy levels and better room rates in hotels. The three and four stars segments have been the main beneficiaries of this growth whilst the five stars hotels have returned to growth through their average daily rates”.

 Local hotel groups need to challenge themselves to provide a different experience to meet higher expectations – Olivier Rey

  • Arrivals from Europe increased 16.3% in 2016
  • The number of tourist arrivals to Mauritius increased by 10.8% in 2016
  • The Mauritian market is becoming more competitive owing to the arrival of online platform AirBnB
  • Hotel room revenue in Mauritius increased by 15.3% in 2016 and benefited from double-digit growth in foreign visitors
  • Hotel room revenue is projected to grow at 6.2% compounded annually to 2021
Hotel accommodation:

The number of tourist arrivals to Mauritius increased by 10.8% in 2016, matching the gain in 2015 and significantly exceeding growth rates over the 2010-14 period.

Mauritius has benefited from an increase in direct flights and government investment in tourism. Mauritius also has a healthy and stable economy, a strong infrastructure and low inflation. In the World Bank 2016 Ease of Doing Business Report, Mauritius was ranked first in Africa.

We expect an improving global economy to help sustain tourism to Mauritius and project global real GDP to rise at a 2.9% compound annual rate. Consumer price inflation is low in Mauritius at only 1.0% in 2016. Inflation is expected to pick up a bit in the next few years, but it will remain low at 1.6% compounded annually through 2021. Meanwhile, the Mauritian economy will continue to expand, growing at a projected 3.9% compound annual rate, slightly better than the 3.7% increase in 2016.

Conclusion:

The hotel market in each country is affected by both the local and global economy, with some countries being more dependent on foreign visitors than others. The growth forecast is therefore dependent on how well both the local and global economy performs and grows over the next five years, as well as other factors.

Further Hospitality Readings: www.pwc.com/hospitality

Source – https://www.pwc.com/mu/en/about-us/press-room/hotels-outlook-2017.html

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Mauritius B2B Hospitality magazine, a quarterly publication and blog for the industry professionals. Want to reach the hospitality decision makers in Mauritius/Rodrigues? Contact us +230 57 94 64 37 or info@hospitality.mu

HOTELIERS, IT IS THE RIGHT TIME TO GET BACK TO THE BASICS Comments Off on HOTELIERS, IT IS THE RIGHT TIME TO GET BACK TO THE BASICS 693

During the past years, I have through my humble professional experiences came across different people of the hospitality world. Whether into operations or at senior head office level, with a good exposure to their respective and distinct objectives and goals to achieve. I met more than a hundred of people, be it team members, HODs, GMs, guests, agents, tour operators, to name a few.

I feel today, surprisingly concerned about the difficulty in finding new perspectives, to rethink and bring a new dynamic to this very complexed sector. Not to generalize, but we can count a few of the leading hospitality groups which not only have a clear vision of where they are heading to, but are also giving them the means to achieve these results and who finally respond faithfully to their respective brand promise.

Today we all focus on the term ‘’experiences’’ – Name it… Culinary, Golf, Spa or wellness, family, wedding and honeymoon. Just have a look at most hotels’ websites, and you’ll find them. It is true that we do need to put forward the experiences that our guests will encounter. However, how many are we, to seriously, reply to these two questions: Experiences, for whom? For what? I’ve been giving a thought to this, and here are a few observations which I believe we need to rethink of:

We are a people business

Hospitality, is the spirit to serve. You may have the best rooms, with the best location and the best service. What will make it best, is the daily contact with people. It is the daily affirmation that each Team Member will repeat in the morning:” I am here to serve and make my guests happy.” The same affirmation for HODS and Management with a slight change and which go like; “I am here to serve my Team members.” The spirit of service is the essence of efficient leadership.

In his book, ‘’The Spirit to serve’’. J.W Marriott tells us of a story of his dad who enjoyed talking to his employees. ‘’When employees know that their problems will be taken seriously, that their ideas and insights matter, they’re more comfortable and confident. In turn, they’re better equipped to deliver their best on the job and to the customer. Everyone wins: The company, the employee, the customer.”

Take time to listen

Richard Branson says it very clearly: ‘’Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.’’

You can only take care of your employees by experiencing their day to day and listening to their experience on the field. Many are we today, at management level, to focus on results, figures, SOPS, reports. Staying a major part of our time behind the desk filling excel sheets. It is true, that procedures, process and records are essential to the proper running of the business. Yet, we, as hospitality professional should always consider or remember that feedbacks from Team Members or guests are crucial to our survival. Go around the hotel, talk to the guests, and the Team and you’’ll be surprised of all the essential information available and nice stories to tell and share. I always think of this story just after the terrorist attack in Paris. During a management cocktail, I was discussing to one of the guests and she obviously mention the subject. While I was trying as a sales and communication person to push forward the experiences she could enjoy within the resort, she looked at me and just said: ‘’you know what? Luxury for me today, is just waking up, in a calm place, where I don’t have to fear the people who are smiling and serving me and just knowing that I am in a safe place, at least for the next 10 days. This is luxury for me, safety and peace of mind for 10 days’’. Without this deep conversation with her, I would have continued to push emailings and information comfortably from my office desk or upselling experiences. I would have missed the essential of her holidays: Peace of mind experience.

Today, so much involve into management process, we are many to be in a constant fire fighting mood, especially with the pressure of ‘’instant response’ encouraged by social medias and new technologies or over internal processes and reports. In addition, we are clearly facing a strong mindset change with the new generation of Team Members. Indeed, the Y and Z generations are in a perpetual search of purpose and meaning. They need to understand why they are here. What are their contribution? What change in others’ life are they bringing through their job? We have no choice today than to go back to the essential. Listening and action consequently. It’s all about putting back people into the heart of the business.

Drive emotions

As I think, why I have always loved hospitality, I remember at the age of 9 or 10 to have been in a wonderful 4 Stars hotel in the South western part of Mauritius. I knew then, that I was going to be part of the hospitality industry when I grow up. The most important part of this very first experience, as a guest, was that I was profoundly touched by the beauty of the resorts, and mostly by thinking that such beautiful things can be done by men and women. I was curious and always tried to imagine how people could have such a savoir faire to make beautiful things. Or I would just wonder what I could improve or would have done if I was the ‘’Chief’’. A buffet set up, a bouquet, a nice and properly folded tower, nice smell in the room. However, what I loved the most, was the smile of every staff when they would meet me. In those time, I thought to myself that it must be nice to work in a hotel, since everyone smiles, greet each other and even chat with a little boy. I loved it and felt like a little prince who’s being taken care of.

A few years back, while visiting two luxury hotels in the Maldives, I was again impressed by the emotion driven by its people there. The kind words of welcoming hand-written by the GM or a housekeeping guy telling you on your departure day that ‘’we will miss you sir’’. Simple actions, that need no SOPS or obligations or reports. Just people who are encouraged to be profoundly human and authentic, is what makes the difference. Emotions are not brought only by the experience a guest would live. But by the emotion brought through the interaction of the guests and the ones who served them or have made the experience happened.

We managers and professional leaders in hospitality, have the obligation to embrace the people culture and drive it to our respective teams. In making our employees happy, confident and happy with themselves and the job, we will bring to them a positive attitude which in return will be felt in everything they do. That same positive attitude is what drives the emotion towards guests. To make it short, it is putting the people in the heart of the business. The formula is rather simple:

Happy team members = Happy guests.

Happy guests = Good business.

Author – Ian Dindoyal

Communication and PR Manager at Heritage Resorts

Photo: Maritim Crystals Beach

LUX* GRAND GAUBE’S RE-OPENING MARKS THE DAWN OF A NEW ERA Comments Off on LUX* GRAND GAUBE’S RE-OPENING MARKS THE DAWN OF A NEW ERA 1282

LUX* Grand Gaube’s re-opening marks the dawn of a new era

LUX* Grand Gaube is now open and its first guests are already bubbling with enthusiasm at how special it is. Glide into the spacious lobby, and be greeted by a staggering vista of a sparkling ocean and the photogenic Flat Island on the horizon. Head to a suite, and be swept off your feet by the delightful simple-yet-refined design style, and considered comfort, with inspired tropical touches. Kelly Hoppen has genuinely worked her magic, making guests feel at home while transported to an extraordinary world true to architect Jean-Francois Adam’s vision of contemporary yet timeless Indian Ocean living.

All rooms, suites and villas open to stunning seaviews and airy verandas, some with outdoor baths or sundecks edged by the resort’s private cove. Fitted with LUX* Sleeptight mattresses and highest quality refined Egyptian cotton linens, every room has been intended for extreme comfort and the best night’s sleep. Huge doors treat the living spaces to lots of natural light and the generous dressing space enhances the loft-style feel. Spindrift-white bedrooms are enhanced with details like unexpected home-from-home touches, such as succulents in ceramic pots. Handwoven African baskets, wicker tables and smooth floors ensure all bedrooms are as comfortable as can be. Geometric encaustic tiles add graphic-design personality to ensuites, and many bathrooms have reclaimed bespoke Victorian bathtubs. The top-level accommodation is the signature two-bedroom LUX* Villa, which sleeps a family of four in a beautiful blend of original, modern styling and classic retro chic.

Six restaurants, seven bars — many of which are totally unique styles to Mauritius. Enjoy sunshine or starlight through the glazed ceilings, of Palm Court Restaurant and feel the gentle lagoon breeze. Savour dishes cooked à la minute with seven live-cooking stations scattered throughout the foliage-filled dining room. Every table has a knock-out ocean view, with seating on cosy banquettes and at kitchen counters. Be it breakfast or dinner, guests are spoilt for choice to satisfy their wildest cravings. The interactive open kitchen at the heart of Palm Court doesn’t make guests choose between favourite comfort-food classics or theatrical teppanyaki creations – it’s all there for the taking in one sitting. Stick to healthy eating intentions with ease and enthusiasm thanks to an award-winning team of chefs carefully sourcing the best nourishing ingredients — help-yourself salads, just-made sushi, house-made kombucha elixirs and gourmet smoked fish and cured meats await. Take your senses to Asia for zingy curries, and tandoor-baked naan breads and Sichuan or Cantonese stir-fries made right there. There’s home-style Italian cooking too, including wood-fired pizzas, salt-crusted fish, crispy suckling pig and a rotisserie showcasing the juiciest cuts. Small groups can make suppers an extra special occasion by booking the Tastevin where the expert sommelier will delight all with the wisdom behind the wines. With the largest selection of prosecco and cider in the country, and a unique selection of six craft, local and imported beers on tap, the Palm Court Bar promises to be a place that has everyone feeling exactly how they hope to on holiday.

INTI, the first Argentinian-Peruvian restaurant in Mauritius throbs to Latin American music from late afternoon onwards — as dreamy for sundowners as after-dinner drinks. Atmospheric and inspired, a DJ soundtracks the Ceviche and Pisco Bar, for these seafood and cocktails specialities are expertly prepared to whet your appetite for dinner in the lagoon-side garden. As a tribute to LUX*’s award-winning resort in Turkey, the Bodrum Blue at LUX* Grand Gaube serves seafood fresh from the Indian Ocean with excellent Turkish wines esteemed by connoisseurs. The selection and variety of dishes are inspired from Bodrum’s coastline and prepared to perfection thanks to Bodrum’s Blue Turkish chef. Five Turkish wines have joined our Scrucap collection and they are only available at Bodrum Blue.

Enjoyment, laughter and farniente are the vernacular of this soul-uplifting retreat. Inventive rum cocktails flow all day long in the ambient adult-only corner. Just climb up to the Tree House and your wish from the 88 different rums and slow-cooked Creole dishes cooked on wood and charcoal is their command. Or quench your thirst on cocktails and refreshments care of the quirky, vintage Citroën H van aptly christened “French Kiss”.

The Wellness area is a haven for those needing to relax or be beautified — or tone up with a workout or next-gen fitness. Aromatherapy experiences await with LUX* Me’s therapies from Shirley Page. The exclusive Cellulight body oil treatment and the Enlightened Woman treatment rebalance natural rhythms and soothe mothers-to-be. Carita Haute Beauté in Paris brings its prestigious high-performance anti-aging skincare and regenerating treatments combining micro-current, ultrasound and LED technologies.

The first resort in Mauritius, also, to have an Essie nail bar, and also a authentic barber’s shop – take a bow, Murdock’s of London and its signature wet shave and beard and moustache trimming service in style. A specialised health programme is also available thanks to Kamran Bedi of Mind Body Method, an NLP master practitioner (neurolinguistic programming), hypnotherapist, meditation teacher and Pilates instructor. Guided meditation and stretchbased classes assist the body in releasing tension, barre-style workouts and a new Pilates practice, Movement On The Roller, works on the whole body, promoting balance and mindfulness.

Art and soul abounds thanks to the talents of London-based French artist Camille Walala, who has created a stunning pop-style artwork at Beach Rouge. There are imaginative Gouzou graffitis, too, hidden around the resort, painted by French street-artist, Jace. Go Gouzou-spotting as you search for the witty hand-painted illustrations, which have a cult following across Europe, Africa, China and the Indian Ocean region.

LUX* believes luxury today should mean a sense of freedom and personal space; its reimagined resort resort has innovation at its core, along with four new Reasons to Go LUX* – Padel Tennis, the G&T 100 Club, Veggie Heaven and Beach Bento—all await to creatively entertain guests, along with the celebrated Café LUX*, ICI, Phone Home, Cinema Paradiso, Scrucap, Mama Aroma, Message in a Bottle, Phone Home, LUX* Me, Tree of Wishes, Tread Lightly, Junk Art Gallery, Aperitivo, Panama Hat, Photofanatics and Wanderlust Library.

This is a resort bursting with personality — not least thanks to its extraordinary team members. Fantastic hosts, full of creativity and exuding genuine passion, they are dedicated to the art of welcoming every guest with the highest standards of hospitality and attention. All needs and requests are met with enthusiasm as the team loves to help guests in any way that they can. LUX* Grand Gaube has flung open its doors — and a world of delights awaits.

SOURCE LUX* Grand Gaube