BERNARD LOISEAU FOOD FESTIVAL Comments Off on BERNARD LOISEAU FOOD FESTIVAL 2309

Rajeshwar Rugoobur earns his place for the Bocuse d’Or in Italy by winning the competition: Café Gourmand by Nespresso

Belle Mare, Wednesday 28 MarchHe was ecstatic at the awards ceremony… who wouldn’t be after winning the prestigious Café Gourmand competition by Nespresso. Following his win, Rajeshwar Rugoobur was offered a spot at the famous Bocuse d’Or which will take place later this year in Turin, Italy, in June. The huge smile on the winner’s face, however, made no mention of the very close battle between the four contestants, all commis chefs at Constance hotels’ group as well as the experts in the art of exquisitely sublimating a cup of coffee.

Nespresso, via the competition, has contributed to the Bernard Loiseau Culinary Festival since 2011, one of the most important gastronomic events in the Indian Ocean. The after-meal cup of coffee ritual is now an undeniable aspect of fine cuisine, and knowing how to prepare a caffeinated beverage properly is today considered as an art. To win over the judges, our competitors had to challenge each other with ingenuity, creativity, know-how and product knowledge. However, without underestimating the remaining criteria: taste, general appearance, presentation and combination of flavours for each cup presented to the jury.

Participants were fortunate to have access to some very high quality products, which allowed them to deliver quality performances. They worked with products such as: the Espresso Forte collection, which came straight from the forests and mountains of South America. This is how Rajeshwar Rugoobur of Constance Prince Maurice stood out from the crowd. In addition to his participation in the Bocuse d’Or, he will be privileged to have his creation incorporated into the Constance hotels menu.

About Nespresso Mauritius
Nespresso is the global pioneer in premium coffee and is distributed in Mauritius by Scott & Co Ltd: official representative since 2012. The Nespresso Boutique has been open to the public since May 2013. Nespresso has several outlets, such as in: Bagatelle Mall of Mauritius, Grand-Baie La Croisette, Ruisseau Créole and the headquarters of Scott & Co Ltd in Riche Terre. Every day, Nespresso boutiques welcome its members as well as Nespresso coffee lovers.

About Nestlé Nespresso SA

Nestlé Nespresso SA is the pioneer and benchmark in high-quality coffee, available in individual portions. Nespresso is headquartered in Lausanne, Switzerland, with more than 12,000 employees and is distributed in nearly 64 countries. By 2015, the brand had a worldwide network of over 450 exclusive boutiques. For more information, visit the Nestlé Nespresso’s company website: www.nestle-nespresso.com 

About Scott & Co Ltd
Scott & Co Ltd is ranked among the leading distributors and importers of fast-moving consumer goods (FMCG), pharmaceuticals and health products in Mauritius.
Scott & Co Ltd was founded in 1830 and is the second-oldest trading company in Mauritius. http://www.scott.mu/ 

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Mauritius B2B Hospitality magazine, a quarterly publication and blog for the industry professionals. Want to reach the hospitality decision makers in Mauritius/Rodrigues? Contact us +230 57 94 64 37 or [email protected]

THE FUTURE OF THE HOSPITALITY SECTOR POST COVID-19 Comments Off on THE FUTURE OF THE HOSPITALITY SECTOR POST COVID-19 380

As the hospitality industry resumes operations, it has been the moment to adapt, redesign and implement new ways and ideas to help the sector accelerate recovery and reinvent the hospitality of tomorrow.

What are the most prominent trends in hospitality today and what will the new customers’ demands be? How are hotels adapting their business operations to receive travellers and go back to business but still remaining sustainable? What are the best ways to gain guests’ confidence back? What is the role of technology in the process? These and more topics will be discussed in this webinar on the future of the hospitality sector post COVID-19, focusing in the Middle East region.

Source – https://www.unwto.org/event/the-future-of-the-hospitality-sector-post-covid-19

THE MALDIVES, MAURITIUS, SRI LANKA, WHO IS DOING WHAT TO RESTORE TRAVEL CONFIDENCE ACROSS THE INDIAN OCEAN Comments Off on THE MALDIVES, MAURITIUS, SRI LANKA, WHO IS DOING WHAT TO RESTORE TRAVEL CONFIDENCE ACROSS THE INDIAN OCEAN 666

After the recent round of short interviews with hospitality leaders in the Maldives, Mauritius, and Sri Lanka, these were the key messages that will win customers back. 

MALDIVES – No social distancing, but a rather physical distancing in the Maldives.

One month ago the Maldives reopened the country borders to international travelers and since then, welcomed nearly 4500 tourists mainly from the UK, USA, UAE, Germany, Swiss, and Russia. With strict health and safety standard procedures implemented across the country, starting from the airport to the resort islands, the ‘new travelers’ have already voiced their appreciation for the level of care and hygiene on various social media and forums. But if being welcomed by the resort representatives wrapped in PPE and armed with face shield, gloves, and masks might not feel like the most relaxing start of a much-needed holiday, Afeef Hussain, Regional Director at LUX* Resorts in the Maldives, reassures that guests do love the feeling of safety 

“Being able to arrive at the resort and start enjoying their vacation right away not having to worry about anything, is what our guests want”

Together with high levels of hygiene, another key element to restoring travel confidence is the value of the experience. Afeef Hussain shares that the ‘new travelers’ are not going to spend the same amount of money they used to. Therefore, the value of the vacation is under great scrutiny and determines whether your customer might decide to return to your hotel or to travel somewhere else. 

“There is no such thing of ‘new normal’, but rather a ‘new mindset’”

To ensure that each action taken to uphold the hygiene standards at the resorts is mutually beneficial, Afeef says that whatever is done for the guests, is also done for the team members. This ensures their wellbeing and wellness and translates the Company’s core message of ‘care’ into action.

SRI LANKA – Borders are closed, but our resorts are not.

Sri Lanka has recently delayed the opening of the country borders, but hotels and resorts across the island are back in business with the local market. The execution of health and safety standards at each property has been instrumental to restore a domestic travel confidence, says Arjuna Perera – Sales Manager at Theme Resorts & SPA based in Colombo. To start with, Arjuna Perera and his team produced a video message to show all the procedures and reassure their customer base. 

‘We immediately created a survey, to help understand what are our customers’ priorities at this critical time’ 

But, as we know, the local market demand alone does not cover it. A voucher system propelled by Arjuna’s sales team successfully generated over 1000 room nights. This shows that flexibility is another key factor to encourage travel demand. Flights can be canceled or delayed, quarantine systems are changing by the day. ‘All we need is a bit of flexibility’ says Arjuna ‘and the results are showing us that people are keen to travel, they just want to feel safe’. 

But how do we ensure social distancing in Sri Lanka? For Theme Resorts & Spa, more than distancing, we talk about isolation, but in a good way. The nature experience of some of their properties is guaranteed to the point that to reach some of their glamping sites, you will have to be picked up by the hotel concierge somewhere in the jungle.

MAURITIUS – A contactless experience and smart use of technology.

As Mauritius prepares to reopen borders next month, the health & safety checklist of the destination seems to grow longer.

The use of technology, however, plays a key role in the destination, currently undergoing a digital transformation with a brand new website, a travel platform in the making and a range of digital solutions for tourists. Airline and travel industry expert Youvraj Seeam, based in Mauritius, shares that to pick up on travel confidence, we first have to observe the consumers’ changing behaviors and thereafter understand the new demands.

“For this to be truly successful, we need collaboration with all the stakeholders across the industry”

Youvraj shares that tools like the Travel Recovery Insights Portal of ARC & Boston Consulting, the McKinsey Travel Pulse, or the Traveller Trends Tracker by Adara must be on top of today’s agenda for the modern marketer. This would enable industry leaders to have more visibility and start making progress along the way.

Based on his experience in the airline industry, the key message needs to revolve around hygiene standards and procedures from the moment the traveler checks-in, boards the plane and reaches the destination. Once arrived, says Youvraj, a contactless experience needs to be in place to ensure a safe transit until the guest ultimately reaches the hotel.

 About the author:

Dolores Semeraro is a multilingual professional speaker and trainer, fluent in the Chinese language. She provides strategic direction and training courses to companies and tourism institutions helping them to speak today’s digital language of their audience. Her vision is to create a sustainable digital connection between travel industry stakeholders and their desired customers.