THE MEGA TRENDS OF HOSPITALITY Comments Off on THE MEGA TRENDS OF HOSPITALITY 3656

The world of hotel management has evolved at tremendous pace over recent years, largely driven by technologies.

In simple words these three technologies have single handedly been the enablers and disruptors.

a) The Cloud

b) Social Media

c) The Mobile Revolution

Platforms have made a logical inroad with the creation of sophisticated infrastructures, networks and connections & integrations. These elements are driving the entire industry to re-invent itself. We have seen the emergence of new distribution patterns and options. The surge of OTAs and the loss of market share from intermediary agents and tour operators, whilst direct reservations become increasingly important and strategized by hotel companies.

Social media also play an increasingly important role in driving sales, whilst hotel reputation management has become a key success component. This has given rise to innovative hotel management structures in this 21st century, and these have become totally ‘Guest-Centric’. In other words, it’s all market driven in real time, and guests dictate how quickly these changes are adopted by hotels. Failing to identify these fundamentals will likely drive hotels out of their markets.

The four phases of the hotel management cycle, as we see them at Hospitality Plus are simplified as being –

a) Pre-Booking

b) Reservation

c) In House Operations

d) Post Stay

They need managing distinctly.

So where do we see the hospitality management market going next?

As digital breakthrough speeds up, and we get compelled into implementing complex to manage hospitality solutions, it will become increasingly important to harness people around corporate objectives, corporate culture and the whole digitalization process. No single service will work in isolation, and technologies will continue being ‘people’ driven, demanding more self service solutions.

At Hospitality Plus we have gambled on a few predictions to support our strategies.

These are, in our independent view;

  1. More guest centric solutions and services to enable growth in peer to peer demand. We have gone from a B2B, to a B2C to a P2P environment, and hotels must embrace these changes.
  2. The surge in artificial inteligence have linked customer relationship management tools and yield management solutions. This delivers unprecedented marketing data. The shift from Big Data to Precision Data may even re-invent our industry.
  3. Content management must evolve and be updated continuously. Live videos and up to date photos, often guest generated and loaded, will be the trend. Obviously firewalls exist and will be applied.
  4. We are already seeing a surge in “data security – compliance – anti-intrusion” protection standards globally. These may impair on how we do business in our hospitality environment.
  5. We have moved into a ‘mobile first’ environment and seen the growth of social media influence. These have given rise to other phenomenon in our environment. Hotel reputation management in real time. Reputation impacts severely on rate plans and booking conversions. Guests do not want to be mixed with, or to be perceived as being part of bad reputation organisations. Another branding head ache!
  6. Technologies have also given rise to what we call ‘crowdsourcing – crowd sales’. Again, this is still poorly understood by the industry. Social media and mobile-data communication drives this growth. Its impacts are not properly measured yet. However hotels are warned.
  7. Hospitality ‘Block Chains’ are seeing the day. Stakeholders are being pulled onto inter-connected supply chains.
  8. Enabled by digital solutions and the cloud, more training and perhaps more business process outsourcing will become the norm.
  9. Change management has become the only ‘constant’ and this will likely drive more staff turnover and burnouts.
  10. The race for “more for less” will grow, complemented with additional pressures from open source financial markets.In a transparent world we can no longer afford to operate in isolation.

System talk to each other, and we are likely to see the emergence of growing networks with ‘value exchange protocols’.

Supply chains will become managed by artificial intelligence and the human role will evolve but remain in control.

Mass collaboration with infinite reproducibility will become the norm, and the hotel industry will not be excluded from this disruptive environment.

Who would have thought that the world’s largest taxi company owns no vehicles (Uber)?
Who would have predicted that the world’s most popular media owner creates no content (Facebook)?
Unreal it may be, but the world’s largest retailer owns no inventory (Alibaba).
Closer to our turf, who would have thought that the world’s largest accommodation provider owns no real estate (Airbnb)?

The management of hotels will be: Reinvented, Simplified and Outsourced in many ways.

Revenue & yield management will be automated with AI.

Reservation platforms will manage distribution and many other operational departments will work with third party support.

Hotels will be owned by investment funds and administered by asset managers, who will perhaps engage with multiple specialists to manage their assets.

Hotel management structures and control will evolve.

Blockchain-Digital enablers will continue changing our world.

They are not disruptive technologies as many may think. They are foundation technologies that will create fresh opportunities for hotels.

Make no mistake, the business of hotel management has evolved, but the basic principles of guest satisfaction remain unchanged.

Together, lets embrace these opportunities !

Author: Philip Taylor CEO

Hospitality-Plus.Travel

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Mauritius B2B Hospitality magazine, a quarterly publication and blog for the industry professionals. Want to reach the hospitality decision makers in Mauritius/Rodrigues? Contact us +230 57 94 64 37 or [email protected]

MAURITIUS INTRODUCES PREMIUM TRAVEL VISA FOR LONG STAYS Comments Off on MAURITIUS INTRODUCES PREMIUM TRAVEL VISA FOR LONG STAYS 1076

Mauritius, one of the most beautiful islands in the world, has introduced a Premium Travel Visa, valid for a period of one year, renewable, to welcome esteemed travellers seeking to prolong their feeling of wellness arising from the gorgeous turquoise blue sea with silky sand beaches, tropical lagoons, the lush greens, the warmth and friendliness of locals, all in a COVID-safe destination.

The experience of natural beauty and balanced lifestyle that could only be encountered on a rare holiday has now been made available under the Premium Travel Visa to any non-citizen who intends to stay in Mauritius for a maximum period of one year as a tourist, retiree or a professional willing to come with his/her family and carry out his business or work remotely from Mauritius.

To qualify for the Premium Visa, interested visitors should produce proof of their long stay plans and sufficient travel and health insurance for the initial period of stay while meeting the following criteria:

  • the applicants should not enter the Mauritius Labour Market;
  • the main place of business and source of income and profits should be outside Mauritius;
  • documentary evidence to support application such as purpose of visit, accommodation etc.; and
  • other basic immigration requirements.

An online platform for the e-Visa application will be available shortly.

We invite you to come and live with us in Mauritius.

Looking for a property to buy visit www.real-estate-mauritius.com

HOSPITALITY SENTIMENT SURVEY 2020 – DELOITTE Comments Off on HOSPITALITY SENTIMENT SURVEY 2020 – DELOITTE 1063

The COVID-19 outbreak brought the world to a standstill, and the hospitality sector is one of the hardest hit economic sectors, mainly due to the introduction of travel restrictions. In Mauritius, the hospitality sector represents a fair share of the economy and one of many forecasts made about the impacts of the pandemic is a contraction of 20 percent, which will span over the next three to five years.

The sanitary crisis has also other unquantifiable impacts on the tourism sector including the loss of livelihoods of locals, loan repayment commitment of impacted businesses, low to no occupancy rates of hotels that may lead to temporary or permanent closure, and cash flow issues.

In the face of these hardships, the Government has come forward with certain supporting measures such as the extended Wage Assistance Scheme for tourism sector, prolonged loan moratoriums and low interest rates, the waiver of the rental payment of state lands for the upcoming financial year to tide over the liquidity issues. The Mauritius Investment Corporation (MIC) has also been set up to propose investments in eligible companies through different investment tools including both equity and quasi-equity instruments. 

The Deloitte Hospitality Survey report provides the market sentiment of the leaders from the major hotels, resorts, villas, and business hotels in Mauritius on the budgetary measures, the current challenges, key focus areas, and the way forward for hospitality industry in the current and post-COVID times. Whilst the report conveys what people shared during the survey, it also provides Deloitte’s point of view based on our global and industry expertise.

DOWNLOAD SURVEY – CLICK HERE.

Source – https://www2.deloitte.com/mu/en/pages/life-sciences-and-healthcare/articles/hospitality-sentiment-survey-covid19.html