HOSPITALITY

SYLVAIN DESLANDES – CEO AGILEUM HOSPITALITY Comments Off on SYLVAIN DESLANDES – CEO AGILEUM HOSPITALITY 1432

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The hospitality industry is one of the key players of global economy today and represents a fair share of the economic activity of our country. Its complexity lies in that it revolves around ‘service’ which is intangible, perishable and cannot be inventoried. Technically it is cyclical and needs to be personalized according to each single customer’s demands. A thorough understanding of a customer’s perception of high quality service is hence what can drive any business in the hospitality industry. It might sound like a herculean task but yet by adopting the right hospitality solutions supporting customer service, the adequate service culture can be integrated in any enterprise. With more than 25 years of experience, AGILEUM Hospitality has through its IT solutions reshaped the dynamics of service. Its team of experts provide tailor-made, ingenious and affordable IT solutions to drive any businesses in the hospitality industry by enhancing service, reducing costs and promoting revenue growth. 

Why choose AGILEUM Hospitality as partner?

AGILEUM Hospitality delivers Oracle Hospitality on premise and cloud solutions to hotels and F&B businesses. The company has positioned itself as the market leader for Hospitality IT in the Indian Ocean. As the sole distributor of Oracle Hospitality solutions in the Indian Ocean, the company through its tailor made solutions supports its customers in the hospitality industry to provide preeminent service and experience to its guests anywhere. The acquisition of Micros Fidelios by AGILEUM in 2016 has provided yet another competitive edge to the company in line with its vision of being a partner of choice for business organizations through every stage of their digital transformation process and positively impact people’s lives.

The Solutions

F&B solutions

POS systems can transform the F&B business by providing accurate information and integrated analytics on sales trends and inventories which can in turn drive any business to deliver fantastic guest experience, smartly manage costs and drive repeat business hence increasing revenue. The company provides 24/7 support to all its clients to ensure that at no point there is any disruption in service. With 500 + POS installed, 95+ PMS installations and + 135 clients across the Indian Ocean, AGILEUM Hospitality is undoubtedly the market leader in IT solutions for the hospitality industry. Having offices across 7 countries in the Indian Ocean its objective is to be at the service of each and every client providing full support at all times. 

Hotel Solutions 

To promote operational efficiency, an adequate understanding of the customer’s requirements is needed. AGILEUM Hospitality delivers Oracle Hospitality on premise and cloud comprehensive hotel Performance Management System (PMS) capabilities to promote better guest experience and engagement through a personalized service. Through the channel manager interface, OTA reservations and profiles are seamlessly created and updated thus enabling the front office to manage customer profiling optimally. 

About the CEO 

Mr Sylvain Deslandes has been the managing partner of the company since 1999. A French native, Mr Deslandes holds a Bachelor of Science in Computer Science from Insa de Lyon. Having led complex projects and implemented programs in various industries, he has the extensive experience required to be the driving force at AGILEUM Hospitality to stimulate further growth. 

“With AGILEUM Hospitality, we are developing a support model of international standard for companies. Our aim is to create a hub that will bring added value to our existing and future clients. Our strong expertise and knowledge in varied disciplines help clients achieve optimal level of performance through a centralised and agile information system.’’

Sylvain Deslandes, CEO of AGILEUM

Having a sustained growth rate with 20 innovative solutions based on the best business practices, the company is now headed towards new challenges. According to Mr Deslandes customer satisfaction in both hotel and F&B industry is key to success. In his view, the in-house solutions coupled with solutions from 4 global partners are consistently efficient in providing a support model to all existing partners. 

As much as high quality service is important to drive any business, efficient operations can be carried only by adequately trained personnel. Mr Deslandes believes that the solution they are currently devising at AGILEUM Hospitality can tap in the potential of each team member for the perfect synchronicity within the enterprise. Besides identifying the key capabilities of each member, bespoke solutions will be provided to encourage career growth and enhance performances.

AGILEUM Hospitality is set to revolutionize digital transformation in the hospitality industry with its 360 services, its reliability and its bespoke solutions to support its customers to improve their operational performance. Organizations are today faced with intense challenges in an ever conscious and sensitive market where the customer is king. Service orientation and the ability to meet customers’ needs is what makes the difference. With the solutions provided at AGILEUM Hospitality, all partners are given a platform where they can optimize on their service while securing a growth of performance, revenue and interpersonal skills of their employees. 

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Mauritius B2B Hospitality magazine, a quarterly publication and blog for the industry professionals. Want to reach the hospitality decision makers in Mauritius/Rodrigues? Contact us +230 57 94 64 37 or [email protected]

MAURITIUS INTRODUCES PREMIUM TRAVEL VISA FOR LONG STAYS Comments Off on MAURITIUS INTRODUCES PREMIUM TRAVEL VISA FOR LONG STAYS 924

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Mauritius, one of the most beautiful islands in the world, has introduced a Premium Travel Visa, valid for a period of one year, renewable, to welcome esteemed travellers seeking to prolong their feeling of wellness arising from the gorgeous turquoise blue sea with silky sand beaches, tropical lagoons, the lush greens, the warmth and friendliness of locals, all in a COVID-safe destination.

The experience of natural beauty and balanced lifestyle that could only be encountered on a rare holiday has now been made available under the Premium Travel Visa to any non-citizen who intends to stay in Mauritius for a maximum period of one year as a tourist, retiree or a professional willing to come with his/her family and carry out his business or work remotely from Mauritius.

To qualify for the Premium Visa, interested visitors should produce proof of their long stay plans and sufficient travel and health insurance for the initial period of stay while meeting the following criteria:

  • the applicants should not enter the Mauritius Labour Market;
  • the main place of business and source of income and profits should be outside Mauritius;
  • documentary evidence to support application such as purpose of visit, accommodation etc.; and
  • other basic immigration requirements.

An online platform for the e-Visa application will be available shortly.

We invite you to come and live with us in Mauritius.

Looking for a property to buy visit www.real-estate-mauritius.com

HOSPITALITY SENTIMENT SURVEY 2020 – DELOITTE Comments Off on HOSPITALITY SENTIMENT SURVEY 2020 – DELOITTE 928

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The COVID-19 outbreak brought the world to a standstill, and the hospitality sector is one of the hardest hit economic sectors, mainly due to the introduction of travel restrictions. In Mauritius, the hospitality sector represents a fair share of the economy and one of many forecasts made about the impacts of the pandemic is a contraction of 20 percent, which will span over the next three to five years.

The sanitary crisis has also other unquantifiable impacts on the tourism sector including the loss of livelihoods of locals, loan repayment commitment of impacted businesses, low to no occupancy rates of hotels that may lead to temporary or permanent closure, and cash flow issues.

In the face of these hardships, the Government has come forward with certain supporting measures such as the extended Wage Assistance Scheme for tourism sector, prolonged loan moratoriums and low interest rates, the waiver of the rental payment of state lands for the upcoming financial year to tide over the liquidity issues. The Mauritius Investment Corporation (MIC) has also been set up to propose investments in eligible companies through different investment tools including both equity and quasi-equity instruments. 

The Deloitte Hospitality Survey report provides the market sentiment of the leaders from the major hotels, resorts, villas, and business hotels in Mauritius on the budgetary measures, the current challenges, key focus areas, and the way forward for hospitality industry in the current and post-COVID times. Whilst the report conveys what people shared during the survey, it also provides Deloitte’s point of view based on our global and industry expertise.

DOWNLOAD SURVEY – CLICK HERE.

Source – https://www2.deloitte.com/mu/en/pages/life-sciences-and-healthcare/articles/hospitality-sentiment-survey-covid19.html